• My Account
  • Track Your Order
  • Checkout
Your
Cats Matter
  • Leads Nylon
  • Harnesses Nylon Standard
  • Cat Treats
  • Posts Regular & Hanging
  • Cat Comforters & Mats
  • Feeding & Watering Supplies
  • Cat Toys & Tunnels
  • Cat Trees
  • Cat Food & Treats
  • Cat Carriers
  • Cat Car Seats & Covers
  • Litter Supplies
  • Cat Beds & Furniture
  • Cat Hygiene & Health Supplies
  • Cat Scratching Pads & Posts
  • Cat Collars, Harnesses & Leashes
  • Cat Supplies
  • Flea & Tick
  • Cat Grass & Catnip
  • Tunnels & Caves
  • Cat Toys & Games
  • Shampoo & Bathing Products
  • Grooming
  • Cat Milk
  • Safety Gates
  • Pet Strollers
  • Kitten Nursing Supplies
  • Kitten Nursing & Milk Supplements
  • Leads Nylon
  • Harnesses Nylon Standard
  • Cat Treats
  • Posts Regular & Hanging
  • Cat Comforters & Mats
  • Feeding & Watering Supplies
  • Cat Toys & Tunnels
  • Cat Trees
  • Cat Food & Treats
  • Cat Carriers
  • Cat Car Seats & Covers
  • Litter Supplies
  • Cat Beds & Furniture
  • Cat Hygiene & Health Supplies
  • Cat Scratching Pads & Posts
  • Cat Collars, Harnesses & Leashes
  • Cat Supplies
  • Flea & Tick
  • Cat Grass & Catnip
  • Tunnels & Caves
  • Cat Toys & Games
  • Shampoo & Bathing Products
  • Grooming
  • Cat Milk
  • Safety Gates
  • Pet Strollers
  • Kitten Nursing Supplies
  • Kitten Nursing & Milk Supplements
Home > Shipping & Returns

Shop By Category:

  • Leads Nylon
  • Harnesses Nylon Standard
  • Cat Treats
  • Posts Regular & Hanging
  • Cat Comforters & Mats
  • Feeding & Watering Supplies
  • Cat Toys & Tunnels
  • Cat Trees
  • Cat Food & Treats
  • Cat Carriers
  • Cat Car Seats & Covers
  • Litter Supplies
  • Cat Beds & Furniture
  • Cat Hygiene & Health Supplies
  • Cat Scratching Pads & Posts
  • Cat Collars, Harnesses & Leashes
  • Cat Supplies
  • Flea & Tick
  • Cat Grass & Catnip
  • Tunnels & Caves
  • Cat Toys & Games
  • Shampoo & Bathing Products
  • Grooming
  • Cat Milk
  • Safety Gates
  • Pet Strollers
  • Kitten Nursing Supplies
  • Kitten Nursing & Milk Supplements

Shop By Brand:

  • Creative Solutions By K&h
  • Health Extension
  • Pet Greens
  • Daves Pet Food
  • Dave's Pet Food
  • Steves Real Food
  • Tiki Pets
  • Doyenworld
  • Homeopet
  • Cat Man Doo
  • Precision Pet Products
  • Booda
  • Natural Balance Pet Foods
  • Natural Balance Pet Foods Inc
  • Bayer
  • Petsafe
  • Natures Recipe
  • Synergy Labs
  • Cat Claws
  • Feline Pine
  • Intersand
  • Cosmic
  • Multipet
  • Delete
  • Red Barn
  • Smartykat
  • Petlinks
  • Hound And Gatos Cat Food
  • Proden Plaqueoff
  • Ancestry
  • Weruva
  • Nulo
  • Yeowww! Catnip
  • Yeowww!
  • Bff
  • Cats In The Kitchen
  • Vetericyn
  • Meow-mix
  • Jm Smucker Company
  • Loving Pets
  • Fabcat
  • Icelandic
  • Honest Kitchen
  • Doc & Phoebe
  • Fruitables
  • Kitty Kitty
  • Grandma Maes Country Naturals
  • Skouts Honor
  • Petstages
  • Truluxe
  • Bergan
  • Company Of Animals
  • Fussie Cat
  • K9 Natural
  • Clean Litter Club
  • Dr. Becker's Bites
  • Aurora Pet Products
  • Instachew
  • Coastal Pet
  • Li'l Pals
  • Tuff Collar
  • Booda Pet
  • Poop-Off
  • Aqueon
  • Fish Mate
  • Cat Mate
  • API
  • Blue Life
  • Caribsea
  • Flexrake
  • Chuckit!
  • Hikari
  • More Birds
  • Mid West
  • Panda Superstore
  • Lixit
  • George Jimmy
  • Mag Float
  • 24station
  • Natures Animals
  • Blancho
  • Penn Plax
  • Kylin Express
  • Python Products
  • Wukong Paradise
  • Prevue
  • Black Temptation
  • Lifegard Aquatics
  • Rep-Cal
  • Seachem
  • Pet Life
  • Supreme Pet Foods
  • Fashion Pet
  • Aquatic Creations
  • PETGUARD
  • Zoo-Max
  • East Majik
  • Titan
  • Touchcat
  • Circle T Leather
  • WELLNESS PET PRODUCTS
  • A&E Cage Company
  • CASTOR & POLLUX
  • Coralife
  • ECOS
  • Algone
  • FamilyMaid
  • Anchor Hocking
  • Village Wrought Iron
  • Dog Mate
  • SilverSpeck
  • Pet Head
  • DRAGON SONIC
  • Pond Care
  • Gentle Meow
  • Arm and Hammer
  • TrueZoo
  • Instant Ocean
  • SWHEAT SCOOP
  • Marineland
  • Sunstar
  • Aquatop
  • \
  • Bamboo
  • Blancho Bedding
  • Bio-Groom
  • Beistle
  • Beckett
  • Pinky Up (Accessories)
  • Simple Solution
  • TRUE
  • Blue Ribbon Pet Products
  • ARK NATURALS
  • Blue Ridge Naturals
  • Alien Storehouse
  • Copper Power
  • Boomer N Chaser
  • Calm Paws
  • THE HONEST KITCHEN
  • Boyd Enterprises
  • Benjara
  • Complete Pet
  • Mirage Pet Products
  • Carolina Prime
  • Armarkat
  • Evolution
  • YML
  • Via Aqua
  • SIDDHA FLOWER ESSENCES
  • Dingo
  • Woodlore
  • Better Belly
  • Pet Gear
  • Healthy Hide
  • EARTHWORM
  • 8 in 1 Pet Products
  • PET NATURALS OF VERMONT
  • Dogphora
  • ARM & HAMMER
  • Eheim
  • Puccissime Pet Couture
  • Microbe-Lift
  • Litter One
  • Perfect Coat
  • PETKIT
  • Ecotrition
  • I AND LOVE AND YOU
  • Elkay Plastics
  • BUENA VISTA HOME VIDEO
  • Flukers
  • GAIAM AMERICAS
  • Flexi
  • legavenue
  • Farnam
  • Fritz Aquatics
  • OKOCAT
  • All Fur You
  • EK Success
  • Goldmans
  • WARNER HOME VIDEO
  • Grrrlpup
  • Fan Mats
  • High Tech Pet
  • Fun World
  • Hydor
  • disguise
  • Iceland Pure Salmon Oil
  • TENDER & TRUE
  • Jungle Labs
  • WORLD'S BEST CAT LITTER
  • Kordon
  • Candied Nails
  • Oasis
  • rcj
  • Kent Marine
  • Komodo
  • ALL4U
  • Kaytee
  • mewoofun
  • Lola Bean
  • PAW:20
  • Lafeber
  • N/A
  • 4Legz
  • SUN CHLORELLA
  • Fresh 'n Clean
  • BACH
  • Lambert Kay
  • CITRUS MAGIC
  • Marshall
  • Blue Buffalo
  • Mammoth
  • OurPets
  • Twistix
  • Mad Cat
  • Nature Zone
  • Cat Dancer
  • Oceanic
  • Caru Pet Food
  • Ocean Nutrition
  • Safari
  • Smarter Toys
  • Miracle Care
  • Pretty Pets
  • Petmate
  • Papa Bow Wow
  • Aspen Pet
  • Acurel
  • Emerald Pet
  • Pride Pet Doors
  • Espree
  • Perfecto
  • Fat Cat
  • Perfect Pet Products
  • Four Paws
  • Ideal Pet Products
  • Comfort Zone
  • Indigenous Pet Products
  • Furminator
  • Evercare
  • Greenies
  • Pet 'n Shape
  • Hartz
  • S.A.M.
  • Inaba
  • Cascade
  • KONG
  • SpongeBob
  • JW Pet
  • Reptology
  • K&H Pet Products
  • Pet OTC
  • Kitty's WonderBox
  • Petique
  • Outward Hound
  • Stewart
  • North American Pet Products
  • Redbarn
  • N-Bone
  • Lee's
  • Get Naked
  • Smartbones
  • Nilodor
  • JurassiPet
  • Nutri-Vet
  • Scott Pet
  • Pet Ag
  • Howl's Kitchen
  • Adams
  • Sulfodene
  • Pioneer Pet
  • San Francisco Bay Brands
  • Precision Pet
  • PlaqClnz
  • Natures Miracle
  • Sergeants
  • Pet Organics
  • Smokehouse
  • Friskies
  • Spunky Pup
  • Purina
  • New Life Spectrum
  • Petsport USA
  • Cosmo Furbabies
  • Pets First
  • Starmark
  • Gimborn
  • Supreme
  • Soft Claws
  • Danner
  • PetArmor
  • Pondmaster
  • Sentry
  • Hampton Water Gardens
  • Spot
  • Rio
  • Doc and Phoebes
  • Bags On Board
  • Spotbrites
  • Sunseed
  • Tomlyn
  • Grannick's
  • Nylabone
  • Gamma2
  • Vitakraft
  • Weco
  • Vet's Best
  • Wagberry
  • Van Ness
  • Whimzees
  • Hagen
  • Tetra
  • CatIt
  • Tetrafauna
  • Zodiac
  • GloFish
  • Ezgoods2u
  • Nature's Ocean
  • Hooya Imp.& Exp.
  • Activ-Betta
  • inQ Boutique
  • Pure Water Pebbles
  • UNFI-RAC
  • Marina
  • Robotime
  • Elite
  • Beefeaters
  • Fluval
  • True Chews
  • AquaClear
  • DST
  • Nutrafin
  • Tick Twister
  • Living World
  • Precious Cat
  • Hari
  • Iams
  • Dog It
  • Mars Petcare Us Inc
  • Exo-Terra
  • Pet-ag
  • Laguna
  • Bio Groom
  • Tetra Pond
  • Merrick - Purrfect Bistro
  • YUP
  • Merrick
  • Sporn
  • Temptations
  • ZenPet
  • Dr A C Daniels
  • Zukes
  • Dr. A.c Daniels
  • Zoo Med
  • North States
  • Vetriscience
  • Aspen
  • Jackson Galaxy
  • Jw Products
  • Jw
  • Church & Dwight Co Inc
  • Arm Hammer
  • Vital Essentials
  • North American Pet
  • Earthborn
  • Ani Mate
  • Okocat Litter
  • Kaytee Products
  • American Colloid Company
  • Premium Choice Litter
  • Old Mother Hubbard
  • Coastal Products
  • Ethical Pet
  • Nutripack Evangers
  • Evanger's
  • Litter Genie
  • 9lives
  • Nutro
  • Van Ness Plastics
  • Vanness Plastic
  • Cat Dancer Products
  • Zilla
  • Stella & Chewys
  • Tevra Brands Llc
  • Worlds Best Cat Litter
  • Moderna Products
  • Earthbath
  • Omega Paw
  • Messy Mutts
  • Snugarooz
  • Sticky Paws
  • Tropiclean
  • The Regulars Cat Bowls and Mat

Shipping & Returns

Returns And Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Connect With Us

  • Facebook
  • Twitter

Information

  • About Us
  • Contact Us
  • Shipping & Returns
  • Privacy Policy
  • Terms & Conditions
  • FAQ

My Account

  • My Account
  • Order History
  • Track Orders
  • Address Book

What Can We Help You Find?

Search

Secure Payments

© Your Cats Matter . All Rights Reserved. Designed by KREATIVE
Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies. Learn More I Agree
× What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies. How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set
Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. Form related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. Site preference cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. We also use social media buttons and/or plugins on this site that allow you to connect with social network in various ways. For these to work, the social networks may set cookies through our site which may be used to enhance your profile on their site, or contribute to other purposes outlined in their respective privacy policies.